Clear terms for eligible host claims
Cascade keeps a structured review path for damage or serious conduct concerns tied to native bookings. Hosts file from the booking record, operators review the evidence, and approved amounts are recorded for manual settlement.
$10,000
Maximum property-damage amount available for review on an eligible booking.
$250
Applied to approved property-damage resolutions unless the operator sets different terms.
3 days
Starts when the booked session ends. Claims are filed from the host booking detail page.
A booking-tied review path
A host can file one claim for an eligible native booking after the session ends and before the claim window closes. The form asks for the category, description, requested amount, and photo evidence.
Operators review the booking record, waiver acknowledgement when present, host notes, and uploaded evidence. Approved claims record a manual resolution amount. No automatic payout is sent from this flow.
Current operator terms
This protection program is an operator-reviewed claims process for eligible native Cascade bookings. Final decisions are made from the booking record, host evidence, and current program terms.